ID Vault Customer Support

Premier Edition/USB Version - Latest Support News

Free Edition Customers - go to www.idvault.com/support/freeedition

iPhone Customers - go to http://www.idvault.com/support/iphone/v001/general.html

1. Numbers appearing when typing letters into a web browser - this is a conflict with the anti-keylogging built into the latest ID Vault release and anti-keylogging already installed. To fix, go to Programs/Features or Add/Remove software control panel, highlight "GuardedID," click to remove/uninstall, and restart your computer. Your exisitng anti-keylogging remains, and only that one ID Vault feature is removed. All other ID Vault features including virtual keyboard will remain active.

2. To Move from the original plug-in version to Premier or Portable Editions - see FAQs, Keywords: "Migration," or "Transfer."

3. Billing and Subscription issues - see FAQs, Keywords: "cancel," "refund," "billing," "renew," etc.

4. Uninstall/Install/Downloads - see FAQs, Keywords: "uninstall," "install," "remove," etc.

5. AOL/ID Vault trial subscribers - see FAQs, Keywords: "aol"

6. "Other" accounts not adding to the ID Vault list - see FAQs, Keywords: "Account isn't being added."

7. ID Vault - branded device incompatible with Windows 7 - see FAQs, Keywords: "Windows 7."

 

Check FAQs for further information.

Tip #1 - Don't forget to Backup your log-on/password information, and keep it somewhere safe - see FAQs keyword: "backup," or "print."

Tip #2 - Write down your License Code or Subscription Number - go to ID Vault Control Center - Info - View Subscription Information

 

Current Versions: v.3.4 (ID Vault hardware device), v.5.8 (Premier, Portable, Free Editions) - go to the ID Vault icon in your system tray and choose Support and Check For Updates to install the current version, or click on the update links below to download.

Search our list of customer
questions and detailed solutions

Click Here

  

Create and view Support Requests,
chat live with ID Vault Technical
Support and update your profile.

Click Here

Important software updates and documentation:

First, find which ID Vault you own: USB token owners, click the left button. All others, click the right.

 

Your satisfaction matters to us. If you have a suggestion about how we may improve our product or our support, or if you didn't find the answer to your question in our FAQs, please let us know by sending an email to feedback@idvault.com. You will not receive a response to a mail sent to this mailbox To request support, choose the "Create a Support Request" option from the ID Vault menu on your computer, or click on the "Request Support" link above to create a support account and/or create a support request.