ID Vault Users Guide
Table of Contents
- Chapter4: Signing In to Accounts
- Chapter5: Using ID Vault for Credit Cards
- Chapter6: The ID Vault Control Center
- Chapter7: Support
- Chapter8: Software License Agreement
Congratulations! By purchasing ID Vault, you've taken an important step towards protecting your online financial information from identity theft and fraud. ID Vault protects you from multiple online threats, including phishing, pharming, spyware, keystroke loggers, Trojan Horses, and other sophisticated online fraud schemes.
Here's how you are protected when you use ID Vault:
- ID Vault signs you in to your accounts automatically so your sign-in information is never exposed to possible interception by spyware, keystroke loggers or other malware, nor is it visible to any prying eyes in your vicinity.
- You can be confident that you are signing in to a legitimate site, and not a fraudulent copy designed to steal your sign-in credentials. The ID Vault Trusted Network includes more than 7,000 financial institutions and 500 top shopping sites, which are constantly monitored to ensure that IP addresses and sign-in protocols are legitimate and up-to-date.
- Your sign-in credentials (usernames and passwords) are stored in a separate, tamper-proof USB device, rather than on your computer where cyber criminals can get at them. Only you can get at your passwords, account numbers, or online finances when they're protected with ID Vault.
- ID Vault signs in to your online Financial Accounts with ID Vault Secure View, so you're protected against spyware and other Web-based threats.
- ID Vault automatically enters your credit card information when you shop online, so your credit card numbers are safe from hackers and keystroke loggers.
Now that you know the many ways that ID Vault protects you, get started by activating your ID Vault!
Chapter 2: Setting Up Your ID Vault
- Plug your ID Vault into a USB port
- Install the ID Vault software
- Name your ID Vault
- Select a PIN (Personal Identification Number)
- Enter your email address
- Add the accounts you want to protect to ID Vault
When the set up process is complete, your ID Vault will be personalized and ready for you to start adding the online accounts you would like to protect.
Before you start
- Your Windows version: ID Vault requires either Windows Vista™ (32 or 64-bit version) or Windows® XP with Service Pack 2 (32-bit only). The ID Vault installation software will notify you if you are running Windows XP and have not upgraded to Service Pack 2. If that is the case, please exit the ID Vault installation program and use the Windows Update feature on the Microsoft Web site to download and install Service Pack 2. When this free upgrade is complete, retry the ID Vault installation.
If you are running Windows ® XP and haven't upgraded to Microsoft .NET 3.0, the ID Vault set up process will install it for you. This may take a few extra minutes depending on your internet connection. - Your Web browser: ID Vault requires that Microsoft Internet Explorer® (version 6 or higher) be available on your system.
- Your Internet connection: You must be connected to the Internet to install the ID Vault software.
- Ready? Let's get started!
During this procedure you will need:
- Your ID Vault software CD
- Your ID Vault
- Your email address
- Your online account credentials for the accounts you want to protect using ID Vault
Plug your ID Vault in a USB port
Remove your ID Vault from the package and plug it into your computer's USB port.
Insert the ID Vault CD
Insert the ID Vault CD and follow the prompts to install the ID Vault software. When this screen appears, click Next to continue the set up process.
Note: For certain Windows XP users only, ID Vault will need to download and install Microsoft .NET 3.0. In this case, the following 2 additional screens will appear:
Screen 1
Screen 2
Indicate your acceptance of the terms of the ID Vault Software License Agreement by clicking Yes.
To install the ID Vault software in the default folder click on Install. You can specify a different location by clicking on Change.
Personalize your ID Vault
The name you assign to your ID Vault can be up to 32 letters and digits long. This name is used by the software to refer to a particular ID Vault, but plays no role in the security or identity protection features of the product.
You can accept the default name, "MyIdVault", or enter a custom name – "Michael", "Vault of Mike", "Fort Knox", or whatever you like. Creating a custom name is recommended, since it makes it easier to identify your ID Vault when more than one is being used, for instance when two members of the same household each use an ID Vault.
Next, choose a PIN (Personal Identification Number) of four to eight digits and enter it into the Create a PIN field. As always in ID Vault, the digits are masked during entry to protect your PIN from discovery. To verify that you have input it correctly, you must also enter the same number into the Retype PIN field before clicking Next.
Record your Serial Number
Your serial number will enable you to access your ID Vault if you forget your PIN. Please take the time to write down and/or print out the serial number and store it in a safe place. If you lost both your PIN and your unique ID Vault serial number, any account information stored in your ID Vault will be permanently unrecoverable.
Enter your email address
A valid email address is required to activate your ID Vault subscription. Your ID Vault subscription gives you access to the ID Vault Trusted Network of financial and shopping sites, along with free protection updates and enhancements for twelve months after activation. For more information on the ID Vault Subscription Policy, see Subscription Policy.
Enter your email address, then click Next to continue.
Note: Guard ID Systems values your privacy. We do not share your email address or zip code with anyone outside of Guard ID Systems, Inc. For more information on the ID Vault Privacy Policy, please visit www.idvault.com/privacy/.
Add your online accounts
Now that you have completed the setup process, you can begin to add the online accounts that you want to protect to your ID Vault. You must have the user names and passwords available in order to add your accounts to ID Vault. Review the steps on this page to familiarize yourself with the process of adding accounts to ID Vault. See "Chapter 3: Adding Accounts to ID Vault" for detailed information.
If you have the credentials for your existing online accounts available, click 'Add my first account now'. If you don't have your credentials available, or wish to continue later, click 'Add my first account later. You can add account to ID Vault at any time by clicking on the ID Vault icon on your desktop or in your system tray. Note: Your online accounts will not be protected unless you add them to ID Vault.
Once your ID Vault has been setup, you can plug it into a USB port or unplug it at almost any time, unless ID Vault is in the process of adding, modifying or deleting an account.
However, to avoid problems accessing your stored account information, you should take care to avoid removing ID Vault when it is being updated after operations like:
- Adding a new account
- Modifying account details
- Storing a credit card number
ID Vault displays a progress bar during updates so that you will know when it can be safely removed.
Your PIN Security
Adding and managing your ID Vault accounts is possible only when ID Vault is plugged in. Before you can add to or change what's on your ID Vault, you will be asked to enter your PIN.
If you enter your PIN incorrectly three times in a row, ID Vault gives you a second chance to unlock your ID Vault by asking you to enter the serial number you were given during the set up process. Again, you have three chances to get it right. After that, your ID Vault assumes that it is being inappropriately used and becomes permanently locked for your protection.
Chapter 3: Adding Accounts to ID Vault
You can add three types of account to ID Vault:
- Financial Accounts are online accounts at financial institutions like banks, credit unions, credit card issuers and brokerages. There are more than 7,000 financial institutions in the ID Vault Trusted Network.
- Shopping Accounts are online accounts at shopping sites like Amazon.com and eBay. There are 500 top shopping sites in the ID Vault Trusted Network.
- Other Accounts are online accounts for which you sign in at any Web site not included in the above two account types. For instance, email accounts and accounts at online news sites fall into this category, as do shopping sites that are not in the list of 500 top shopping sites. Other Accounts are not part of the ID Vault Trusted Network.
The procedures for adding all three types of account begin in the ID Vault main menu. To get to the ID Vault main menu, click on the ID Vault icon on your desktop or in your system tray.
The ID Vault Add Account Wizard
Launching the Wizard
The primary way to launch the Add Account Wizard is from the System Tray area of your Windows taskbar. Click on the ID Vault icon in the System Tray and click on the appropriate category heading depending on whether you wish to add a Financial account, Shopping account or Other account.
Additional ways to access the Add Account Wizard:
- By visiting a new sign-in page with the Internet Explorer Web browser. See Add a Financial Account by browsing, Add a Shopping Account by browsing, and Add an Other Account.
- From the ID Vault Control Center. The same category headings that you see when you click on the ID Vault Desktop or System Tray icon are accessible in the Accounts tab in the Control Center. See Chapter 6: The ID Vault Control Center.
If ID Vault is not plugged into a USB port, you will need to plug it in before you can add any accounts.
Now, let's walk through the steps for adding each type of account.
Adding a Financial Account to your ID Vault involves four steps:
- Select 'Add Financial Account' from the ID Vault Main Menu
- Choose a financial institution from the ID Vault Trusted Network and verify the Web site
- Enter your account sign-in credentials
- Verify that you are signed in
After adding one or more accounts to your ID Vault, we suggest that you back up the account information on your ID Vault (see Backup for details).
Select 'Add Financial Account' from the ID Vault Main Menu
Bring up the ID Vault main menu, by clicking on the ID Vault desktop icon or system tray icon. Select 'Add Financial Account'.
Choose a financial instiution from the ID Vault Trusted Network and verify the Web site
The entire ID Vault Trusted Network list of more than 7,000 financial institutions is displayed. Type your financial institution's name into the search box. The search is not case sensitive. If the search box is empty, the complete list is displayed.
Choosing a financial institution from the ID Vault Trusted Network: Type any part of the institution's name into the search box. Only those sites whose names contain the search text are listed. Select the one you want in the list, then verify the image of the financial institution's Web site that appears to the right.
Choose the financial institution with which you have the account, verify the preview image of the Web site, then click Next to proceed to Step 3. If your financial institution isn't listed, click on "I can't find my financial institution in the list". This link will take you to a Web page where you can propose the site for inclusion in the ID Vault Trusted Network.
Before the site is added to the ID Vault Trusted Network, Guard ID Systems will validate the site and research and evaluate the site's security to ensure it meets our stringent standards. Meanwhile, you can still add your account at this site to ID Vault as an "Other Account", right from your Web browser. (See the Add An Other Account section for instructions.)
In certain cases, ID Vault can detect that your computer does not have the security cookies needed for ID Vault to sign you in automatically. In this case, a message will appear telling you to sign in once manually without ID Vault, then to return to add the account to ID Vault.
Enter your account sign-in credentials
In this all-important step you provide ID Vault with the credentials required to sign in to your existing online account at this financial Web site. To verify that you've entered the correct password, move your mouse over the password field to view what you've entered. Click Next to continue when finished.
ID Vault monitors the precise sign-in procedures for all financial Web sites in the ID Vault Trusted Network. Enter the information requested by the Add Account Wizard exactly as though you were signing in to your account manually.
The exact set of credentials requested varies from one site to another, as does the use of terms such as User ID instead of User Name, or Passcode for Password.
Some financial Web sites require additional validation information when you try to sign in. In such cases, a pop-up window or new input field will appear for you to provide the required responses.
Verify that your are signed in
Once you have entered your credentials, ID Vault contacts the financial institution's Web site you selected and attempts to sign in on your behalf.
ID Vault lets you decide whether its sign-in attempt was successful. Carefully examine the image to determine whether it is the same as what you see when you sign in to your bank account without ID Vault.
ID Vault asks you to verify if the sign-in has been successful. If the image looks like what you see when you sign in to your bank account without ID Vault, click Yes to proceed. If the image shows something different from what you normally see when you sign in, click No. A pop-up will be displayed asking if you would like to modify the account credentials you previously entered.
Incorrect credentials are the most common reason why ID Vault can't log into an account. Recheck your sign-in credentials and try again. If ID Vault is still not successful signing you in, click 'No' in response to the 'Modify Account Credentials?' dialog. The Add Account Wizard will then close and you will be taken to a Web page that will provide you with information on the common causes of this issue. If, after following the steps outlined on the Web page, ID Vault still cannot sign in to your account, use the links at the bottom of the page to contact ID Vault Technical Support.
Add a Financial Account by browsing
When you use your Web browser to visit a financial Web site in the ID Vault Trusted Network, ID Vault automatically gives you the chance to add the account to ID Vault if you haven't previously done so.
ID Vault recognizes when you visit the Web site of a financial institution in the ID Vault Trusted Network. If you have not previously added an account from that site to ID Vault, you are given a chance to do so. Click Not Now if you don't want to add an account.
If you respond by clicking Yes when given the opportunity to add the account, may sometimes ask you to choose from a list of possible financial institutions you wish to add the account for. Usually this step is unnecessary, however.
ID Vault then checks whether your ID Vault is plugged in and, if not, walks you through plugging it in then entering your PIN. (See Plugging and unplugging for details).
ID Vault then moves to Step 3 of the ID Vault Add Account Wizard (see Enter your account sign-in credentials) to complete the process of adding the account to ID Vault.
After adding a Financial Account
Once a successful sign-in has been achieved for the new account, you will be asked to enter your PIN so your confidential account information can be stored in ID Vault.
Updating the ID Vault: It is important that you leave ID Vault undisturbed during the few seconds needed to complete this procedure. Failure to do so may result in the loss of account information from ID Vault.
The final screen of the ID Vault Add Account Wizard gives you three choices of how to proceed.
Choose "Add another account to ID Vault" to continue to add more Financial Accounts to ID Vault.
Adding a Shopping Account to your ID Vault using the ID Vault Add Account Wizard involves the same four-step process used to add a Financial Account:
- Select 'Add Shopping Account' from the ID Vault Main Menu
- Choose a shopping site from the ID Vault Trusted Network and verify the image of the Web site
- Enter your account sign-in credentials
- Verify that you are signed in
After adding one or more accounts to your ID Vault, we suggest that you back up the account information on your ID Vault (see Backup for details).
Select 'Add Shopping Account' from the ID Vault Main Menu
Bring up the ID Vault main menu, by clicking on the ID Vault desktop icon or system tray icon. Select 'Add Financial Account'.
Choose a shopping Web site from the ID Vault Trusted Network and verify the image of the Web site
ID Vault displays a list of all 500 top shopping sites that are part of the ID Vault Trusted Network. To narrow the list, type any part of the desired site's name into the search box. Only those sites whose names contain the exact sequence of search letters are listed. The search feature is not case sensitive. If the search box is empty, the complete list is displayed.
Choosing a shopping site from the ID Vault Trusted Network: Type any part of the Web site's name into the search box. Only those sites whose names contain the search text are listed. Select the one you want in the list, then verify the image of the Web site that appears to the right.
After you have selected the shopping Web site from the list, ID Vault will contact the Web site and present an image of the Web site's sign in page. When you have visually confirmed successful contact with the site of your choice, click Next to go on to Step 3.
Enter your account sign-in credentials
In this all-important step you provide ID Vault with the information required to sign in to the account you are adding to ID Vault. Click Next to continue when finished.
ID Vault monitors the precise sign-in procedures for all shopping Web sites in the ID Vault Trusted Network. ID Vault requests standard username and password information for your accounts at these sites.
The required credentials for Shopping Accounts consist of a username and password.
Verify that you are signed in
Once you have entered your credentials, ID Vault contacts the shopping Web site you selected and attempts to sign in on your behalf. ID Vault asks you to verify if the sign-in has been successful. If sign-in was successful, click Next. If not, click Back and review the credentials you entered to make sure they are correct.
ID Vault lets you decide whether its sign-in attempt was successful. Click Next to verify that you have been successfully signed in to your account. If the sign-in failed, click Back to review your credentials.
ID Vault asks you to verify if the sign-in has been successful. If the image looks like what you see when you sign in to your shopping account without ID Vault, click 'Yes' to proceed. If the image shows something different from what you normally see when you sign in, click 'No'. A pop-up will be displayed asking if you would like to modify the account credentials you previously entered.
Incorrect credentials are the most common reason why ID Vault can't log into an account. Once you have confirmed your credentials, if ID Vault is still not successful signing you in, click 'No' in response to the 'Modify Account Credentials?' dialog. The Add Account Wizard will then close and you will be taken to a Web page that will provide you with information on other common causes of this issue. If, after following the steps outlined on the Web page, ID Vault still cannot sign in to your account, use the links at the bottom of the page to contact ID Vault Technical Support.
Add a Shopping Account by browsing
Whenever you sign in to an account at a Web site that is part of the ID Vault Trusted Network, ID Vault automatically gives you the chance to add this account to your ID Vault.
ID Vault recognizes when you visit the Web site of a shopping site in the ID Vault Trusted Network. If you have not previously added an account from that site to ID Vault, you are given a chance to do so. Click 'Not Now' if you don't want to add an account at this time. Click 'Never' if you want ID Vault to refrain from asking you about adding an account for this until you tell it otherwise. See Modify the Never Ask list of Web sites.
If you respond by clicking Yes when given the opportunity to add the account, ID Vault first checks whether your ID Vault is plugged in and, if not, walks you through plugging it in, then entering your PIN. (See Plugging and unplugging for details).
ID Vault then moves to Step 3 of the ID Vault Add Account Wizard (see Enter your account sign-in credentials) to complete the process of adding the account to ID Vault.
After adding a Shopping Account
Once a successful sign-in has been achieved for the new account, you will be asked to enter your PIN so confidential account information can be stored in ID Vault.
Updating the ID Vault: It is important that you leave ID Vault undisturbed during the few seconds needed to complete this procedure. Failure to do so may result in the loss of the account information on your ID Vault.
The final screen of the ID Vault Add Account Wizard gives you three choices of how to proceed.
Choose "Add another account to ID Vault" to continue to add more shopping accounts to ID Vault.
Whenever you sign in to an account at a Web site that is not part of the ID Vault Trusted Network, ID Vault gives you the chance to add this account to your ID Vault. Follow these simple steps to add an Other account to ID Vault:
- Navigate to the Web site where you have the account.
- Sign in to your account as you normally would wait for the pop-up.
- Click 'Yes' and follow the prompts to add the account to ID Vault.
After adding one or more accounts to your ID Vault, we suggest that you back up the account information on your ID Vault (see Backup for details).
Navigate to the Web site where you have an account
Navigate to the Web site where you have the account by typing the Web site address (URL) in the address bar of the Internet Explorer Web browser. For example, www.yahoo.com for a Yahoo! Email account, www.nytimes.com for an online account with the New York Times.
Sign in to your account as you normally would
Browse to the account sign in page of the website and enter the user name and password for your existing online account. Note: The exact set of credentials requested varies from one site to another, as does the use of terms such as User ID instead of User Name, or Passcode for Password. ID Vault will ask you if you would like to protect this account by adding it to ID Vault.
Select 'Yes' and give the account a name
If you select Yes, ID Vault asks you to give the account a name:
ID Vault will save the account with the name you provide. Click OK to complete the process of adding this account to your ID Vault. You will be asked to enter your PIN for your account information to be stored in your ID Vault.
As is usual when the ID Vault token is being updated, it is important to refrain from unplugging it during the few seconds needed to complete this procedure. Failure to do so may result in the loss of the account information on your ID Vault.
Chapter 4: Signing in to Accounts
Once you have set up your accounts, signing in becomes both safer and more convenient than the standard method of navigating to a Web site and signing in manually.
The primary way to sign in to your accounts using ID Vault is by clicking on the ID Vault icon in either the System Tray or on your Desktop.
Clicking on either icon opens the main ID Vault menu, where your accounts are listed alphabetically by type.
Additional ways to sign in to your accounts using ID Vault are:
- By browsing: Use your Web browser to navigate to a site that is home to one of your accounts.
Regardless of what method you choose, you will be asked to enter your PIN before signing in to any of the accounts stored on your ID Vault.
ID Vault opens Financial Accounts with ID Vault Secure View™, which offers additional protection against browser-based attacks and malware. ID Vault opens Shopping Accounts and Other Accounts using the Internet Explorer Web browser.
Signing in from the System Tray
The main ID Vault menu lists your accounts in alphabetical order, grouped by account type. Click on the one you want to sign in to, then enter your PIN.
Options are also provided for opening the ID Vault Control Center and for accessing technical support.
Signing in by browsing
ID Vault recognizes when a site you visit is one that hosts any of the accounts stored in your ID Vault. When this happens, a small window appears that offers you the chance to sign in if desired.
As with the other sign-in methods, a Financial Account will be opened using ID Vault Secure View, rather than in your system's default Web browser.
Signing in – Pharming Warning
Every time you sign in to an account that is part of the ID Vault Trusted Network, ID Vault verifies that the network location (IP address) of the sign-in screen is the correct one for the account in question.
The ID Vault Trusted Network Web sites are constantly monitored to ensure that the IP addresses and sign-in protocols are legitimate and up-to-date. If ID Vault detects that you are being sent to a Web site whose doesn't match the recorded IP address. it rejects the sign-in and alerts you that you may be experiencing a pharming attack.
Note: Web sites sometimes change their IP addresses for legitimate reasons. In such cases, a successful sign-in will be possible after the ID Vault Trusted Network has been updated which usually takes place within 24 hours.
Sign in Aborted – Pharming Warning
The ID Vault Trusted Network Web sites are being constantly monitored to ensure the IP addresses and sign-in protocols are legitimate and up-to-date. If ID Vault detects that you are being sent to a Web site whose doesn't match the IP address recorded for the site in the ID Vault Trusted Network ("Danger – Sign In Aborted"), it is possible that you are experiencing a pharming attack.
ID Vault Trusted Network maintenance
If ID Vault rejects the IP address of a legitimate site, the site information stored in the ID Vault Trusted Network may be temporarily inaccurate: a small number of sites change IP addresses frequently. In this case, the IP address will be usually be updated on the ID Vault Trusted Network within 24 hours.
Password at Risk – Phishing Warning
When you attempt to send financial or shopping account credentials that you have stored on your ID Vault to a site outside of the ID Vault Trusted Network, you will be warned that you may be the target of a phishing attack ("You are about to send one of your passwords for a Financial or Shopping account to an unknown site…"). You should not send your secure credentials to any Web site unless you can verify the authenticity and ownership of the Web site.
When ID Vault signs in to your online Financial Accounts with ID Vault Secure View, you're protected against spyware and other Web-based threats. Standard Web browsers permit toolbars and plug-ins that can eavesdrop on communications between your Web browser and your financial institution's Web site. ID Vault Secure View protects you because it does not allow add-ons that could put your account credentials at risk.
ID Vault Secure View is not designed to serve as a general Web browser. It is only used when you sign in to your for Financial Accounts using ID Vault.
When you sign in to your Financial Accounts with ID Vault, they will always be opened in ID Vault Secure View, even if you browse to them using your regular Web browser.
ID Vault Secure View provides four standard Web navigation controls: Previous, Next, Refresh and Stop. In the illustration, the mouse pointer is hovering over the Refresh button.
In the upper right-hand corner of ID Vault Secure View are three more buttons: Properties (which displays a message summarizing the current Web page connection), Print and Accounts. In the illustration, the star-shaped Accounts button has been clicked and another ID Vault account is being selected.
An account you select from the drop-down menu after clicking the star-shaped Accounts button will open in a separate window. If it is a Financial Account, it will open in a new ID Vault Secure View window, while Shopping and Other Accounts will open in your default Web browser.
Chapter 5: Using ID Vault for Credit Cards
You can use ID Vault to securely store your credit card information so that you don't have to search for your wallet and type it in each time you shop online. Once you have added your credit card information to ID Vault, ID Vault protects you from spyware and keystroke loggers when you shop online by securely auto-filling the information into payment forms at checkout.
Storing and editing credit card information
You can manage your credit card information in the ID Vault Control Center (see Chapter 6, "The ID Vault Control Center"). To open the ID Vault Control Center, click the ID Vault icon in the System Tray area of your Windows Taskbar, then choose ID Vault Control Center on the pop-up menu.
When the ID Vault Control Center window appears, click on Cards.
The options in the Cards section let you work with your list of cards:
- When you click Add new card, the Edit Credit Card Information pop-up form appears (see below). Add your credit card information to ID Vault by filling in the fields and clicking OK.
- Clicking Edit card opens the same pop-up form, but with the fields already filled in from the card highlighted in the Select a card list. Update the information if required, then click OK.
- If you click Remove card, ID Vault asks if you want to delete the card highlighted in the Select a card list. Upon confirmation, the card is removed.
Edit Credit Card Information form
The same pop-up form is used whether you are adding a new card or editing an existing one.
In the Card name field, give the card an easily recognizable name suitable for the Select a card list.
Fill in the other fields from information on the card itself, including the card's security code, which is usually found on the reverse side of the card. Take care to enter the required information completely and accurately.
Auto-filling credit card information
When you have added one or more credit cards to your ID Vault, it becomes simpler than ever to go through the checkout at shopping Web sites for which you have added an account to ID Vault.
When you reach the page where you would normally be required to fill in your credit card particulars, ID Vault gives you a chance to do so with a mouse-click. Just click on the icon for the card to use for this purchase, and ID Vault does the rest, correctly filling in the cardholder name, card number, expiry date and any other required information. Click Close if you prefer to input the information manually.
Chapter 6: The ID Vault Control Center
You manage your ID Vault from the ID Vault Control Center. The ID Vault Control Center lets you manage your personal settings and subscription, Accounts, Credit Cards, Options, and lets you back up your ID Vault.
- Info: Change the name or PIN of your ID Vault, view your subscription details or renew your ID Vault subscription.
- Accounts: Perform account management tasks such as adding, modifying and removing accounts.
- Cards: Edit or add credit card information to be used for auto-filling payment forms during checkout at shopping sites.
- Options: Change the settings that control ID Vault prompting behavior.
- Backup: Safeguard the account information on your ID Vault by backing up your ID Vault to a second ID Vault, or printing a backup copy of what's on your ID Vault.
To open the ID Vault Control Center, click the ID Vault icon in the System Tray area of your Windows taskbar, then choose ID Vault Control Center on the pop-up menu.
When the ID Vault Control Center window appears, click on Info, Accounts, Cards, Options or Backup to select the area you wish to manage.
This section of the ID Vault Control Center provides the following options for you to manage your personalization options and subscription:
- Change the name you gave to your new ID Vault: Clicking this link brings up a window for you to enter a new name for you ID Vault.
- Change PIN: This link brings up a pop-up where you are asked for your old PIN, and then a new PIN, which you are asked to confirm once before clicking OK to update.
- View Subscription Information: Clicking on this link opens a Secure View browser window that presents you with your Subscription Number and expiration date.
- Update Subscription: Click on this link to update your ID Vault Service Subscription at any time. A Secure View browser will open with renew options and a section for you to enter your credit card information.
This section of the ID Vault Control Center provides five account management functions. Select an account first and the applicable options will become clickable.
- Open an account: After you select an account, clicking on 'Open Account' will automatically sign you into your account.
- Add an account: Clicking the appropriate category heading to add a Financial, Shopping or Other Account. The process will be the same as when you select these headings from the main ID Vault menu visible when you click on the ID Vault System Tray or Desktop icon.
- Edit account: This option opens Step 3 of the Add Account Wizard (see step 3 of Adding an Account), allowing you to modify the sign-in information stored for an account.
Note: Other Accounts cannot be edited. In order to make changes to Other Accounts, they must be deleted and recreated. - Rename account: Use this option to provide a new name for an account that is currently on your ID Vault.
- Remove account: Use this option to delete an account that is currently on your ID Vault.
- Remove all accounts: Use this option to erase all of the account information that is currently on your ID Vault.
Refer to Chapter 5, How to Use ID Vault for Credit Cards for information on the 'Cards' tab.
ID Vault settings are found in the Options section of the ID Vault Control Center. The options are divided into two groups:
Prompt for entry of ID Vault PIN
ID Vault lets you customize the frequency at which you are prompted to enter your ID Vault PIN.
By default, ID Vault will ask you to enter your PIN every time you use ID Vault to sign in to an account. However, you can tell ID Vault to not ask more than once during a particular interval, customizable from two minutes to 120 minutes.
For example, suppose you want ID Vault to prompt you for your PIN no more often than once every 10 minutes. The first time you sign in to one of your online accounts, ID Vault will prompt you for your PIN as usual. If you then visit another account within ten minutes, ID Vault will automatically sign you in without prompting you for your PIN. However, if more than ten minutes elapse before your next sign-in, ID Vault will again prompt for your PIN.
The Options section of the ID Vault Control Center lets you choose the time interval you want:
- Every time an account is opened or modified; or,
- After a time interval of 2 to 120 minutes.
If you opt for ID Vault to prompt for your PIN after a particular time interval, simply type the desired number of minutes into the space provided.
Additional options
This group contains two options:
- When browsing to "Other" accounts that are stored in ID Vault, prompt to open account: When you visit a Web site for which an account is already stored in ID Vault, and this option is checked, ID Vault will offer to sign in for you.
- Modify the "Never Ask" list of Web sites: Use this option to remove Web sites from your ID Vault "Never Ask" list. In certain instances, you are able to instruct ID Vault to "Never ask for this Web site in the future", specifying that ID Vault should refrain from asking whether you want to add the particular account to ID Vault. These sites are then added to your ID Vault "Never Ask" list. Use this "Modify" option to change this instruction by removing selected sites from this exclusion list.
To remove an individual entry from the 'Never Ask' list, select the entry with the mouse then click 'Remove'. The 'Remove all' option clears the 'Never Ask' list completely.
This section of the ID Vault Control Center, offers two ways to back up the information on your ID Vault: you can either print out the information stored in your ID Vault (and place the printout in a safe location away from your PC), or you can copy the information stored in your ID Vault to a second ID Vault for backup.
IMPORTANT: If you did not save your serial number in a secure place during the initial set up and activation process, you will want to print a Backup Report, as your ID Vault serial number is listed on your Backup Report. You will need this serial number to unlock access to your ID Vault if you forget your ID Vault PIN.
Once the ID Vault Backup Wizard is launched, choose between:
- Print a list of my account information, or
- Back up my account information to an ID Vault for Backup.
Then, enter your PIN.
Creating a printed copy of the information
- Click Print a list of my account information. ID Vault will retrieve the secure information stored on it for printing. This may take a few moments.
- Follow your printer's prompts to print your Backup Report.
- Your Backup Report contains your ID Vault name and serial number, the URL, username and password for each of the accounts on your ID Vault, along with your credit card information. Please keep your Backup Report in a secure place.
Copying the information to a second ID Vault
- Click Back up my account information to an ID Vault for Backup. ID Vault will retrieve your secure information. Do not remove ID Vault while it is retrieving information for backup.
- When it is ready, ID Vault prompts you to remove your ID Vault from the USB port. Unplug your ID Vault from the computer.
- After removing your ID Vault from the USB port, ID Vault will automatically prompt you to insert your second ID Vault, which you must previously have activated.
- Once the ID Vault software detects a different ID Vault in the USB port, a new window appears, asking you to enter your PIN for this second ID Vault.
- If this second ID Vault already contains secure information, it will be overwritten. ID Vault asks you to confirm before performing the backup operation.
- While ID Vault is backing up your information, do not remove it from the USB port. Once backup is completed, you are prompted to remove your second ID Vault and store it in a secure place.
- Click OK.
If you have questions about ID Vault, the main ID Vault Customer Support page at www.idvault.com/support is the starting point for accessing all of the different ID Vault support resources.
Find Answers: Search our extensive list of FAQs including detailed solutions to common user issues.
Contact Support: Click on 'Contact Support' to navigate to the sign in page for the ID Vault Customer Support Portal.
ID Vault Product Documentation: Down to view or print the latest version of the ID Vault Quick Start Guide and User Manual.
Find Answers: Download the latest version of the ID Vault software for use on any computer where you want to use ID Vault to securely access your online accounts.
Customer Support Portal
Log into the ID Vault Customer Support Portal by clicking on the 'Contact Support' link on the main support page at www.idvault.com/support.
On the login page, enter your credentials if you already have an account, or click on the link below the username and password fields to create a new account.
Once you enter your credentials, you will be logged into the Customer Support Portal where you can search FAQs, submit a support request, view previous support requests, chat online with ID Vault Technical Support or update your profile.
- Search FAQ: This option provides you with access to the ID Vault knowledge base of FAQs and solutions to common user problems.
- New Support Request: To submit a Support Request, fill out the required fields in the form and click on 'Finish' to submit your request.
- My Items: View a list of previously submitted Support Requests or update an open Support Request, or close a Support Request to confirm that your issue has been resolved.
- My Profile: Update your email address and other contact information so that you can receive communications from ID Vault Customer Support. Add support@guardid.com to your safe sender's list to ensure that replies to Support Requests don't get diverted from your inbox.
- Chat: Chat online with ID Vault Technical Support M-F, 9am to 5pm Pacific Standard Time.
Support options
To access support from within the ID Vault application, click the ID Vault icon in the System Tray area of your Windows taskbar, then choose Support from the pop-up menu.
- Customer Support: Use this option to go to the main ID Vault Customer Support page on the ID Vault Web site. From this page, you can search our knowledge base of FAQ's, sign in to the ID Vault Support Portal, access ID Vault documentation or download the latest version of the ID Vault software.
- Check For Updates Now: This option verifies whether your ID Vault is up to date with the latest ID Vault software. If a newer version of the ID Vault software is available, ID Vault will update the software automatically.
- Online User Guide: This option presents you with an online version of the ID Vault User Guide. The online User Guide is updated regularly and may be more current than the User Guide included with your ID Vault.
- About ID Vault: This option provides information about the ID Vault software license, and about other software that is incorporated into ID Vault.
Alternatively, you can contact the ID Vault Support team by sending email to support@guardid.com.
Online help
Access to online help can be found at key screens throughout the ID Vault software interface. By clicking on the help icon, you will be provided with a description of the action or feature you are linking from.
The Help button in the bottom left corner of this message from ID Vault shows that online help relating to the message is available. Click the Help button if you would like to view the information.
Your renewable subscription to the ID Vault Service includes access to the ID Vault Trusted Network, along with protection updates and all ID Vault software enhancements during the subscription period. Your ID Vault Service subscription is activated when you set up ID Vault. After your initial subscription period ends, you must renew your service subscription to continue receiving security protection, software enhancements, and access to the ID Vault Trusted Network.
Chapter 8: Software License Agreement
Introduction and Acceptance. This Software License Agreement (the "Agreement") is a legal agreement between you (either an individual or an entity) and Guard ID Systems, Inc. (the "Licensor") regarding the use of Licensor's software entitled ID Vault, which includes user documentation provided in electronic form (the "Software"). BEFORE YOU CLICK ON THE "I ACCEPT AND AGREE" BUTTON AT THE END OF THIS DOCUMENT, CAREFULLY READ THE TERMS AND CONDITIONS OF THIS AGREEMENT. BY CLICKING ON THE "I ACCEPT AND AGREE" BUTTON, YOU ARE AGREEING TO BE BOUND BY AND ARE BECOMING A PARTY TO THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS AGREEMENT, CLICK THE "DECLINE" BUTTON AND THE SOFTWARE WILL NOT BE INSTALLED ON YOUR COMPUTER. IF YOU DO NOT INSTALL THIS SOFTWARE PLEASE DESTROY OR DELETE ALL COPIES IN YOUR POSSESSION.
2. Grant of License. Subject to the restrictions set forth below, this Agreement grants you a nonexclusive, perpetual license to install and use the specified version of the Software in object code format, for personal use only. The Software is "in use" on a computer when it is loaded into the temporary memory (i.e., RAM) or installed into the permanent memory (e.g., hard disk, CD-ROM, or other storage device) of that computer. The license granted hereunder shall not be effective until you have paid in full all license fees for your software due and payable to the Licensor.
3. Ownership. The license granted hereunder does not constitute a transfer or sale of Licensor's ownership rights in or to the Software. Except for the license rights granted above, Licensor and its suppliers and licensors retain all right, title and interest in and to the Software, including all intellectual property rights therein. The Software is protected by applicable intellectual property laws, including United States copyright laws and international treaties.
4. License Restrictions. You may not reverse engineer, decompile, or disassemble the Software, except to the extent the foregoing restriction is expressly prohibited by applicable law. You may not remove or destroy any copyright notices or other proprietary markings. You may not modify or adapt the Software, merge the Software into another program or create derivative works based on the Software. You may not use, copy, or distribute the Software without Licensor's authorization, except that you may make one (1) copy of the Software for archival or back-up purposes only.
5. Termination. This Agreement shall be effective upon installation of the Software and Licensor's rights and SHALL TERMINATE UPON THE EARLIER OF: (i) YOUR FAILURE TO COMPLY WITH ANY TERM OF THIS AGREEMENT; OR (ii) RETURN, DESTRUCTION OR DELETION OF ALL COPIES OF THE SOFTWARE IN YOUR POSSESSION. Licensor's rights and your obligations shall survive the termination of this Agreement. Upon termination of this Agreement by Licensor, you shall destroy or return to Licensor all copies of the Software, or any portion thereof.
6. Updates. For the time period specified in the applicable product invoicing or product packaging for the Software, you are entitled to download updates to the Software when and as Guard ID Systems publishes them via its electronic bulletin board system, website or through other online services. After the specified time period, you have no further rights to receive any updates without purchase of a new license to the Software.
7. Limited Security. The Software is intended to provide increased security for the usernames and passwords you use on the Internet. Accordingly, your use of the Software is only one part of a conscientious and comprehensive system to decrease the risk of misappropriation of your information by third parties. Licensor and its suppliers, licensors, distributors, agents, and representatives make no guarantee that the information you store in the software will not be stolen.
8. Limited Warranty. Licensor warrants that the Software will perform substantially in accordance with the documentation accompanying the Software for a period of ninety (90) days after receipt by you. Licensor's entire liability and your exclusive remedy for breach of this warranty shall be, at Licensor's option, either (i) refund of the license fee paid by you; or (b) repair or replacement of the Software that does not meet the warranty set forth herein and that is returned to Licensor with a copy of your receipt. This limited warranty shall be void if failure of the Software has resulted from any accident, abuse, misuse or misapplication by you. Any replacement Software will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer. These terms supersede any prior agreements or representations—including representations made in Guard ID Systems sales literature or advice given to you by Licensor, a Licensor reseller, sales representative, or distributor, or an agent or employee thereof—that may have been made in connection with your purchase of the Software. This warranty runs from Licensor to you, and you do not have the right to make any warranty claims against Licensor's suppliers, licensors, distributors, agents, and representatives.
9. NO OTHER WARRANTIES. EXCEPT AS SET FORTH IN SECTION 6, THE SOFTWARE IS PROVIDED ON AN "AS IS" BASIS. LICENSOR AND ITS SUPPLIERS, LICENSORS, DISTRIBUTORS, AGENTS, AND REPRESENTATIVES DO NOT WARRANT OR GUARANTEE THAT THE INFORMATION YOU STORE IN THE SOFTWARE WILL NOT BE STOLEN. YOU ASSUME ALL RESPONSIBILITIES FOR SELECTION OF THE SOFTWARE TO ACHIEVE YOUR INTENDED RESULTS, AND FOR THE INSTALLATION OF, USE OF, AND RESULTS OBTAINED FROM THE SOFTWARE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LICENSOR AND ITS SUPPLIERS, LICENSORS, DISTRIBUTORS, AGENTS, AND REPRESENTATIVES DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, QUALITY, ACCURACY, AND FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE SOFTWARE AND THE ACCOMPANYING WRITTEN MATERIALS. THERE IS NO WARRANTY AGAINST INTERFERENCE WITH THE ENJOYMENT OF THE SOFTWARE OR AGAINST INFRINGEMENT. THERE IS NO WARRANTY THAT THE SOFTWARE WILL FULFILL ANY OF YOUR PARTICULAR PURPOSES OR NEEDS.
10. LIMITATION OF LIABILITY. UNDER NO CIRCUMSTANCES WILL LICENSOR OR ITS SUPPLIERS, LICENSORS, DISTRIBUTORS, AGENTS, AND REPRESENTATIVES BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, INCIDENTAL, OR PUNITIVE DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ANY DAMAGES RESULTING FROM THE THEFT, MISAPPROPRIATION, OR USE OF YOUR DATA STORED USING THE SOFTWARE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS ARE INDEPENDENT OF THE EXCLUSIVE REMEDY PROVIDED IN SECTION 8 ABOVE AND SHALL APPLY NOTWITHSTANDING ANY FAILURE OF SUCH EXCLUSIVE REMEDY. IN NO EVENT SHALL LICENSOR'S OR ITS SUPPLIERS', LICENSORS', DISTRIBUTORS', AGENTS', OR REPRESENTATIVES' AGGREGATE LIABILITY FOR DAMAGES ARISING OUT OF THIS AGREEMENT EXCEED THE FEES PAID BY YOU FOR THE SOFTWARE THE FOREGOING EXCLUSIONS AND LIMITATIONS OF LIABILITY AND DAMAGES SHALL NOT APPLY TO CONSEQUENTIAL DAMAGES FOR PERSONAL INJURY.
11. Trademarks. Certain of the product and Licensor names used in this Agreement, the Software and the documentation may constitute trademarks of the Licensor or third parties. You are not authorized to use any such trademarks.
12. Export Restrictions. You may not export or re-export the Software without (i) the prior written consent of Licensor; and (ii) complying with applicable export control laws and obtaining any necessary permits and licenses.
13. General. This Agreement is governed by the laws of the State of California, without reference to its conflict of laws principles. Any dispute between you and Licensor or its suppliers, licensors, distributors, agents, and representatives regarding this Agreement shall be subject to the exclusive jurisdiction of the courts of the State of California in connection with any action arising under this Agreement. This Agreement is the entire agreement between you and Licensor and supersedes any other communications with respect to the Software. If any provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement will continue in full force and effect.
Limited Hardware Warranty
1. GENERAL TERMS. EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED HARDWARE WARRANTY, THE HARDWARE PRODUCT ("Product") THAT YOU PURCHASED FROM GUARD ID SYSTEMS, INC. IS PROVIDED "AS IS" AND GUARD ID SYSTEMS INC. and ITS SUPPLIERS, LICENSORS, DISTRIBUTORS, AGENTS, AND REPRESENTATIVES MAKE NO ADDITIONAL REPRESENTATION OR WARRANTY OF ANY KIND WHETHER EXPRESS, IMPLIED (EITHER IN FACT OR BY OPERATION OF LAW), OR STATUTORY, AS TO ANY MATTER WHATSOEVER. TO THE MAXIMUM EXTENT PERMITTED BY LAW, GUARD ID SYSTEMS INC. AND ITS SUPPLIERS, LICENSORS, DISTRIBUTORS, AGENTS, AND REPRESENTATIVES EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR YOUR PURPOSE, QUALITY, ACCURACY, TITLE, AND NON-INFRINGEMENT. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED, SUCH WARRANTY IS LIMITED IN DURATION TO THE WARRANTY PERIOD STATED IN THIS LIMITED HARDWARE WARRANTY. GUARD ID SYSTEMS INC. AND ITS SUPPLIERS, LICENSORS, DISTRIBUTORS, AGENTS, AND REPRESENTATIVES DO NOT WARRANT AGAINST INTERFERENCE WITH THE ENJOYMENT OF THE PRODUCT, THAT THE PRODUCT IS ERROR-FREE OR THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED. GUARD ID SYSTEMS INC. AND ITS SUPPLIERS, LICENSORS, DISTRIBUTORS, AGENTS, AND REPRESENTATIVES ARE NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF ANY FAILURE TO FOLLOW THE INSTRUCTIONS THAT CAME WITH THE PRODUCT. GUARD ID SYSTEMS INC. AND ITS SUPPLIERS, LICENSORS, DISTRIBUTORS, AGENTS, AND REPRESENTATIVES EXERCISES NO CONTROL OVER AND EXPRESSLY DISCLAIMS ANY LIABILITY ARISING OUT OF OR BASED UPON YOUR USE OF THE PRODUCT. SINCE SOME STATES AND JURISDICTIONS DO NOT ALLOW ALL OF THE WARRANTY DISCLAIMERS SET FORTH HEREIN, SOME OF THESE PROVISIONS MAY NOT APPLY TO YOU. This Limited Hardware Warranty applies to the Product sold with this Limited Hardware Warranty. Guard ID Systems warrants that the Product that you have purchased is free from defects in materials or workmanship under normal use during the Warranty Period. The "Warranty Period" starts on the date you bought the Product and continues for ninety (90) days. Your dated delivery receipt, showing the date you bought the Product, is your proof of the start of the Warranty Period. You may be required to provide your delivery receipt as a condition of receiving warranty service. You are entitled to warranty service only if a repair or replacement of your Product is required within the Warranty Period. During the Warranty Period, this Limited Hardware Warranty may be transferred by the original purchaser of this Product to anyone who obtains ownership of the Product from the original purchaser, provided that the purchaser delivers written notice of their purchase to Guard ID Systems within 30 days of purchasing the Product. To the fullest extent permitted under law, nothing will extend the Warranty Period, including but not limited to any repair or replacement provided by Guard ID Systems. This warranty runs from Guard ID Systems Inc. to you, and you do not have the right to make any warranty claims against Licensor's suppliers, licensors, distributors, agents, and representatives.
2. Repair/Replacement of Defective Product. Guard ID Systems will repair or replace, at its sole option, any defective Product if properly returned during the Warranty Period in accordance with Guard ID Systems's return procedures. All defective Products must be returned to Guard ID Systems at 1900 S. Norfolk Avenue, Suite 235, San Mateo, CA, 94403. The replacement Product takes on the Limited Hardware Warranty status of the returned Product, including a Warranty Period equal to the remaining Warranty Period of the returned Product. Guard ID Systems reserves the right to elect, at its sole discretion, to give you a refund of your purchase price instead of a replacement. THIS IS YOUR EXCLUSIVE REMEDY, AND GUARD ID SYSTEMS'S SOLE LIABILITY, FOR DEFECTIVE PARTS OR PRODUCTS. If Guard ID Systems determines, in its discretion, to provide a replacement Product in order to fulfill its obligations pursuant to this Limited Hardware Warranty, Guard ID Systems will ship a replacement part to you at Guard ID Systems's expense and F.O.B. factory. You will then promptly return the defective Product to Guard ID Systems in accordance with Guard ID Systems's shipping and other instructions and within 30 days of your receipt of the replacement Product. All defective Products become the property of Guard ID Systems upon their return to Guard ID Systems. You will pay the published list price of a replacement Product if Guard ID Systems does not receive the defective Product within 30 days of your receipt of a replacement Product. You are solely responsible for shipping returned Products to Guard ID Systems, including shipping costs. You assume all risk of loss for shipping returned Products to Guard ID Systems. This warranty runs from Guard ID to you, and you do not have the right to make any warranty claims against Licensor's suppliers, licensors, distributors, agents, and representatives.
3. Backup. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON THE PRODUCT AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING THE PRODUCT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. GUARD ID SYSTEMS IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF, OR SECURITY OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. GUARD ID SYSTEMS IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY GUARD ID SYSTEMS WHEN THE PRODUCT IS MANUFACTURED. This Limited Hardware Warranty does not extend to any Product that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, or other external causes, or (b) by operation outside the usage parameters stated in the user documentation that shipped with the Product.
4. Sole Hardware Warranty. The terms and conditions of this Limited Hardware Warranty constitute the complete and exclusive warranty agreement between you and Guard ID Systems regarding the Product you have purchased. The remedies specified in this Limited Hardware Warranty are your sole and exclusive remedies, and Guard ID Systems's entire liability in contract, tort, or otherwise, for breach of any warranties regarding the Product made by Guard ID Systems. These terms and conditions supersede any prior agreements or representations—including representations made in Guard ID Systems sales literature or advice given to you by Guard ID Systems, a Guard ID Systems reseller, sales representative, or distributor, or an agent or employee thereof—that may have been made in connection with your purchase of the Product. No change to the conditions of this Limited Hardware Warranty is valid unless it is made in writing and signed by an authorized representative of Guard ID Systems.
5. LIMITATION OF LIABILITY. IF THE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT. GUARD ID SYSTEMS INC. S AND ITS SUPPLIERS', LICENSORS', DISTRIBUTORS', AGENTS', AND REPRESENTATIVES' MAXIMUM LIABILITY UNDER THIS LIMITED HARDWARE WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. GUARD ID SYSTEMS INC. AND ITS SUPPLIERS, LICENSORS, DISTRIBUTORS, AGENTS, AND REPRESENTATIVES ARE NOT LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES. GUARD ID SYSTEMS INC. AND ITS SUPPLIERS, LICENSORS, DISTRIBUTORS, AGENTS, AND REPRESENTATIVES ARE NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY. THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED HARDWARE WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED GUARD ID SYSTEMS OR AN AUTHORIZED REPRESENTATIVE OF GUARD ID SYSTEMS OF THE POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY. THE LIMITATIONS IN THIS LIMITED HARDWARE WARRANTY WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY IN THIS AGREEMENT. THIS LIMITED HARDWARE WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY TO COUNTRY. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS.
6. Software and Non-Guard ID Systems Products. Guard ID Systems's only obligations with respect to software embedded in or shipped with the Product are set forth in Guard ID Systems's applicable Software License and Warranty.
7. General. The laws of the State of California, without reference to its choice of law rules, and of the United States will govern this Agreement. The parties specifically disclaim the applicability of the 1980 U.N. Convention on Contracts for the International Sale of Goods. Any dispute between you and Guard ID Systems regarding this Agreement will be subject to the exclusive jurisdiction of the federal and state courts located in Santa Clara County, California, U.S.A. This Agreement constitutes the sole and exclusive agreement between the parties regarding the Product. If any provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement will continue in full force and effect.