ID Vault Customer Support

Premier Edition/USB Version - Latest Support News

Free Edition Customers - go to www.idvault.com/support/freeedition

iPhone Customers - go to http://www.idvault.com/support/iphone/v001/general.html

  1. Installation Issues - The most common installation issues and fixes click here

  2. Firefox Compatibility - Due to Mozilla’s release of Firefox 8, we are releasing a version of ID Vault which will be compatible with this latest release of Firefox. The Firefox 8 compatible version should be released by the end of Q1 2012. Until that time, Firefox customers are urged to use Internet Explorer 7 or later, or Firefox 6. Our apologies for this delay.

  3. ID Vault Hardware Version - w/ plug-in device – To move to the current software version – see FAQs, Keywords: “compatibility,” “migration,” “move,” or similar.

  4. Windows 7 Compatibility - see FAQs, Keywords, "Windows 7."

  5. Billing and Subscription issues - see FAQs, Keywords, "cancel," "refund," "billing," etc.

  6. AOL ID Vault subscriber billing issues - click here

  7. Uninstall - see FAQs, Keywords, "uninstall," "remove," or similar.

  8. How to use FAQs and Search - Click the “Click Here” link in the FAQs box, and select a question type from the pull-down menu, and type in a keyword or words associated with your question or issue.

  9. To generate a support request - Click the “Click Here” link in the Request Support box, and follow the instructions to Create A Support Account and/or Support Request.

    10.

 

Check FAQs for further information.

Tip #1 - Don't forget to Backup your log-on/password information, and keep it somewhere safe - see FAQs keyword: "backup," or "print."

Tip #2 - Write down your License Code or Subscription Number - go to ID Vault Control Center - Info - View Subscription Information

 

Current Versions: v.3.4 (ID Vault hardware device), v.5.8 (Premier, Portable, Free Editions) - go to the ID Vault icon in your system tray and choose Support and Check For Updates to install the current version, or click on the update links below to download.

Search our list of customer
questions and detailed solutions

Click Here

  

Create and view Support Requests,
chat live with ID Vault Technical
Support and update your profile.

Click Here

Important software updates and documentation:

First, find which ID Vault you own: USB token owners, click the left button. All others, click the right.

 

Your satisfaction matters to us. If you have a suggestion about how we may improve our product or our support, or if you didn't find the answer to your question in our FAQs, please let us know by sending an email to feedback@idvault.com. You will not receive a response to a mail sent to this mailbox To request support, choose the "Create a Support Request" option from the ID Vault menu on your computer, or click on the "Request Support" link above to create a support account and/or create a support request.